Refund Policy - Nova IPTV

At Nova IPTV, we strive to provide the best IPTV service experience. Please read our refund policy carefully before purchasing.

1. Trial Before Purchase

We highly recommend that all new customers purchase a trial package before committing to a monthly subscription. This ensures that the service meets your expectations and works smoothly on your device.

2. Refund Eligibility

• If you did not purchase a trial and experience issues with our service, you may request a refund within 36 hours of your purchase.
• Refunds are not available for customers who have used the trial before purchasing the full plan.
• Refunds will only be issued if the service is not working due to issues on our end.

3. Non-Refundable Situations

• After 36 hours of purchase.
• If the issue is due to your internet connection, device compatibility, or third-party application issues.
• If your IPTV provider blocks the service in your region.
• If the service is misused, shared, or resold, violating our terms of use.

4. Refund Process

• To request a refund, contact our support team within the eligible period.
• Refunds, if approved, will be processed within 3-7 business days.
• The refund will be sent to the original payment method.

5. Service Support

If you experience any issues, please contact our support team first. We are happy to assist in troubleshooting problems before considering a refund.

By purchasing our service, you agree to this Refund Policy.

📧 Support Contact: [email protected]

🌍 Website: https://novaiptv.org